Job

As the Operations Manager Wholesale (m/f/d) at our headquarters in Neu-Isenburg you will own the end-to-end outbound operations process across wholesale channels. From order conversion and shipment planning to partner onboarding and customer operations, you will ensure flawless execution during high-impact drops, seasonal launches, and everyday fulfillment. As part of the Customer Operations team you will report to the Director Commercial Planning & Operations. Your work will directly shape sales performance, the growth of Alpha Industries in Europe and the customer experience—balancing speed, precision, and streetwear culture in a dynamic global marketplace.

If you thrive in a fast-paced environment, enjoy problem-solving, and are ready to make an impact in a dynamic company, we want you on our team.

Your mission

Marketplace Execution & Fulfillment

• Lead outbound fulfillment strategies across wholesale/retail partners to ensure fast and accurate delivery.
• Coordinate cross-functional launch operations for seasonal collections, limited-edition releases, and brand collabs.
• Ensure execution of shipment plans, coverage goals, and orderbook conversion across European channels.

Partner & Channel Operations

• Collaborate with key wholesale, boutique, and online retail partners to streamline supply chain, inventory flow, and order management.
• Drive the onboarding and operational integration of new international and domestic partners.
• Act as the primary operations point of contact.

Inventory & Drop Management

• Monitor orderbook allocation for upcoming deliveries, minimizing stockouts and cancellation rates.
• Resolve fulfillment exceptions and order delays swiftly, especially during peak periods and high-volume drops.

Team Leadership 

• Coach and grow a high-performing Customer Operations team aligned with the fast-paced rhythm of streetwear.
• Cultivate a mindset of agility, ownership, and obsession with customer experience.

Analytics, KPI Tracking & Reporting

• Build and maintain dashboards to track shipment performance, OTIF (On Time In Full), backlog aging, cancellation % and monthly shipping targets
• Use data to identify bottlenecks, reduce backlog days, and recommend scalable improvements.

Process Improvement & Innovation

• Continuously evolve outbound operations by identifying automation opportunities and streamlining order-to-cash workflows.
• Improve warehouse coordination through proactive planning and execution strategies.

Cross-functional Collaboration

• Partner closely with Planning, Merch, E-Commerce, Logistics and Sales teams to ensure operational alignment with brand priorities.
• Represent customer operations in cross-functional meetings and projects.

Your profile

• Bachelor’s degree in Business, Supply Chain, or related field.
• 5+ years in operations, supply chain management or commerce with a mindset that embraces entrepreneurial thinking and innovation - preferably within streetwear, fashion or FMCG industry.
• Excellent communication skills, both verbal and written (German & English).
• Strong analytical and reporting capabilities (Excel, ERP, BI tools e.g. Power BI).
• Passion for streetwear, consumer experience, and driving operational excellence.

Why us?

• Our modern and spacious office with its own garden is located in Neu-Isenburg, with good connections to Frankfurt.
• You can expect an interesting, varied, and wide range of tasks.
• Authentic corporate culture and flat hierarchies.
• Short communication channels, open doors, and helpful, committed colleagues.
• With us, you can actively shape the future, contribute your ideas, and grow with us.
• You will receive 30 days of vacation.
• Through our insurance partner, you have the option of taking out a BAV insurance policy and receiving a subsidy from us.
• You will receive employee discounts on our products in our online shop and benefit from staff sales.
• Receive discounts at over 600 companies with Corporate Benefits.
• You have the option of leasing a bicycle with JobRad and an e-scooter or e-roller with JobRoller.
• Access to Wellhub for your physical and mental health
• We subsidize a public transportation ticket or the mileage you travel to work by car.
• With us you have the opportunity to work mobile by arrangement.

About us

Since the founding of Alpha Industries in 1959 and the invention of the first original bomber jacket, the brand has stood for high quality, toughness and self-confidence ever since.
Our progressive and sustainable approach is reflected in all our businesses. Alpha Industries is dedicated to serving everyone in the air and on the ground, creating durable everyday apparel with limitless potential. But we're more than that: you can expect an open, warm team that supports each other and encourages new ideas.

At ALPHA INDUSTRIES, we provide equal opportunity to all applicants regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation or age. Sweatpants or shirt? Tattoo or piercing? Fashionista or car freak? Just be yourself! You deserve to feel comfortable with us - every day!